Frequently Asked Questions

You will receive your Resident ID and Password from the building management. Go to the Resident Login Page and enter your details to access your dashboard. If your login page is not opening, make sure you're using the correct link provided by the management.

Click the “Forgot your password?” link on the login page. You will be asked to enter your registered email. Follow the instructions to receive a password reset link. If you don’t receive an email, contact the management office to verify your details.

A registration page is already available on the portal. Open the Resident Registration Page, fill in your building, unit details, personal information, and upload relevant documents. After submitting, the management team will review and approve your account.

Once logged in, go to Resident Unit from the left menu. You can see:

  • Your unit name
  • Unit members
  • Occupied history
  • Family member or tenant info

This helps you verify all records managed by the building administration.

Visit the Complaints section in your dashboard. Click Add Complaint, fill in the nature of your issue, description, and submit. You can later track the status under the same section.

Go to Accounts → Invoice to view all your maintenance or service invoices.
You can also download or print invoices directly from this page.

All building notices, circulars, and announcements are listed under Notice. Simply click the notice title to read details such as date, category and content shared by the management.

Under Visitor Management, you can:

  • Submit a Visitor Check-In Request

  • View all recent visitor entries

  • Track gatekeeper approval and check-out status

This helps you manage guests entering the building.

Yes. Go to Member → View Member. From there:

  • Add or edit family members

  • Add or update tenant information

  • Upload ID documents if required

This ensures the building always has accurate resident records.

The Notifications section on the dashboard and then select Messages section which lets you communicate with management or assigned staff.
You can:

  • View your inbox

  • Check sent messages

  • Compose new messages

This helps you with swift communication.

Go to Documents to view files the management has uploaded for your unit such as:

  • Agreements

  • Receipts

  • SoPs

  • NOC drafts

  • Notices

  • Building guidelines

This section keeps all your paperwork organized.

Under Services, you can view the list of available services like repairs, maintenance help, or building facilities. Click on any service to view more details provided by management.

Open Society Rules to review all rules uploaded by management. This ensures you understand the building policies related to:

  • Noise

  • Parking

  • Visitor restrictions

  • Common areas usage

Sometimes the issue is due to your browser cache or internet connection. Try:

  1. Checking your internet connection
  2. Refreshing the page
  3. Clearing cache
  4. Using a different browser (Chrome recommended)
If the issue continues, inform the management team.

Go to Gallery to see shared photos from events.
Go to Events to check upcoming or past events with complete details.

Go to Profile and update your:

  • Photo

  • Phone number

  • Address

  • Email

Make sure your details are always correct to receive all notifications.

Yes. Your data is only visible to authorized management and is stored securely inside the system. Other residents cannot view your private information unless you allow it (e.g., complaint visibility is optional based on admin settings).

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Apartment FAQ Page – Burj-ul-Harmain Resident Portal

Burj-ul-Harmain Resident Portal